Refund and Retrurns Policy


At Pet Stores Canada, we strive to provide exceptional service and ensure customer satisfaction. We understand that sometimes you may need to return or seek a refund for a purchase made through our directory website. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds.

Eligibility for Returns and Refunds:

Returns and refunds are applicable only for products purchased through our directory website.

  • Only unopened and unused products in their original condition are eligible for return or refund.
  • Custom-made or personalized items may not be eligible for return or refund unless they are defective or damaged.

Timeframe for Returns and Refunds:

  • You must initiate a return or refund request within 3 days from the date of purchase.
  • After the 3-day period, we will assume that the deal has been confirmed, and no refunds will be issued.

Return Process:

  • To initiate a return, please contact our customer support team within the specified timeframe.
  • Provide your order details, including the order number and the reason for the return.
  • Our team will guide you through the return process, including providing a return shipping address, if applicable.

Refund Process:

  • Once the returned product is received and inspected, we will notify you of the status of your refund.
  • If the return meets our eligibility criteria, a refund will be issued through the original payment method.
  • Please allow 3-4 business days for the refund to be processed and reflected in your account.

Non-Refundable Items:

  • Certain items may be non-refundable, such as:
  • Live animals, including fish, reptiles, birds, or small mammals.
  • Perishable items, including fresh or frozen food products.
  • Prescription medications or other veterinary pharmaceuticals.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support immediately.
  • Provide detailed information and photographic evidence of the issue.
  • We will assess the situation and provide instructions for returning the item or resolving the issue.

Store Credit or Exchange:

  • In some cases, instead of a refund, we may offer store credit or an exchange for eligible returns.
  • This will be determined on a case-by-case basis and is subject to our discretion.

Please note that this Return and Refund Policy applies only to purchases made through our directory website. For any specific return or refund inquiries, please contact the respective pet store directly.

We reserve the right to modify or update this policy at any time. It is your responsibility to review the policy periodically for any changes.

If you have any questions or require further assistance, please reach out to our customer support team at [contact details].

Last updated: [8th July 2023]

Note: The above Return and Refund Policy includes the condition “No refund after confirmed deal” to account for the specific requirement mentioned. It implies that once a deal is confirmed, no refunds will be provided, emphasizing the importance of thoroughly reviewing the purchase before confirming it.

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